Privacy Policy

Harmonic AI, Inc. (“Harmonic”) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices (“Privacy Policy”). By using the Harmonic services, or visiting www.harmonic.ai, (collectively, the "Services") you accept the practices outlined in this Privacy Policy.

What does this privacy policy cover?

This Privacy Policy covers Harmonic’s treatment of personally identifiable information ("Personal Information") that Harmonic gathers when you access or use the Services. This Privacy Policy does not cover use of information by third parties we do not control.

What data do we collect?

To provide the Services, we must collect and process information about you. The types of information we collect depends on how you use the Services. Additionally we aggregate data from publicly available sources to form Firmographic profiles of a company.  This includes information that would be traditionally found on a public resume or professional profile such as name, location, professional history, certificates, and professional qualifications.

You can learn about how to access and delete information we collect about you by contacting us at info@harmonic.ai

Information you provide

We collect information when you visit the harmonic.ai website or use our Services. We collect profile data and other information necessary to run our service. For example, name, company name, email address, IP address, etc. If you grant us access, we also collect information to further enhance your user experience.

Automatically collected information

We automatically collect some information about you including IP address, error information, monitoring information, and some cookies. Cookies may be required to use our website. We use cookies to record current session information, but do not use permanent cookies. In some cases we use third-party partners to collect this information, see Third-Party Partners below for more information. To learn more about how you can change what information we collect, contact us at info@harmonic.ai.

Third-Party Partners

Google Analytics:
We use Google Analytics to obtain information about your behavior on the website.  We may use this information to improve user experience and improve our products.  If you’d like to opt-out, we recommend installing Google’s browser add-on that can be found at https://tools.google.com/dlpage/gaoptout.

Intercom:
The chatbox functionality on our website is provided by Intercom, Inc. ("Intercom").  As part of Intercom's service, we have to provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc.  Additionally, we utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom's services are governed by Intercom's terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Information we collect from other sources

We may collect content and other information about you from public sources (such as government websites and public facing portions of social media websites).

California Resident Rights

Privacy Notice for California Residents

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at info@harmonic.ai with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.

How does Harmonic use information it collects directly from using its Services?

We only use this information internally - to: (i) provide Services to our Customers (meaning the websites that have implemented our Services) and (ii) further develop and improve such Services.

Will Harmonic share any of the information it collects from accessing its Services?

Personal information about our end users is an integral part of our business. We do not rent, sell or disclose information we collect directly from our site to anyone (including our Customers) – except for the following limited purposes:

Agents: We may employ other companies and people to perform tasks on our behalf - meaning they are helping us provide our Services. We may share your Personal Information with such companies/persons solely as necessary for them to help us provide the Services. Unless we tell you differently, Harmonic’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us.

Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Harmonic, or substantially all of its assets were acquired, or in the unlikely event that Harmonic goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.

Protection of Harmonic and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Harmonic, our employees, our users, or others.

With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

Conditions of use

If you decide to access or use the Services, any possible dispute over privacy is subject to this Privacy Policy and our Terms of Service, including limitations on damages, arbitration of disputes, and application of California state law.

What choices do I have?

You may request deletion of your Personal Information by sending an e-mail to info@harmonic.ai. Please note that some information may remain in our records after deletion of your account.

Changes to this policy

Harmonic may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by email. Users are bound by any changes to the Privacy Policy when he or she uses the Services after such notice has been provided.

Questions or concerns

If you have any questions or concerns regarding privacy in connection with the Services, please send us a detailed message at info@harmonic.ai. We will make every effort to resolve your concerns.

Last Updated: 04/28/22